Why can’t I see my latest contribution in my account balance online?
Once you set up a monthly savings plan from your bank account, the plan will trigger a withdrawal from your account on the 15th of each month. Your first contribution will happen on the 15th of the month following the setup of your withdrawal. Within 2-3 business days of the money leaving your account, you will receive a confirmation that your contributions have been received. Due to processing time, there may be a delay of up to one week before you see your latest contribution reflected in your account balance.