How often do we need to send our payroll register file?
To maintain your plan, a new payroll register file is required each payroll cycle. This is used to determine what amount gets debited from your account and allocated as an employee contribution.
After you run your payroll cycle, export a payrollregister.xlsx file and email it to us. Where applicable, give your payroll service provider the necessary instructions to implement this responsibility.
Payroll information will generally be updated in your plan within two business days upon receiving the necessary file in good order. We’ll work with you to address any errors or omissions to ensure the member payroll records are updated.