Members

Eligibility

• Who can join my65+?
• Can I join my65+ if I'm not a Canadian citizen?

Enrollment

• How do I open an account?
• How long does enrollment take?
• What information do I need to complete enrollment?
• What happens in the enrollment process?
• What if I need help with enrolling in the plan?
• Why do you require my Social Insurance Number when I join?

My Account

• How to install the my65+ app
• What can I do on the mobile app?
• How do I update my personal details, such as my address or marital status?
• How do I change the email address for my account?
• How do I reset my password?
• How do I change my bank account information?

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Fees

• What are the plan fees?
• Do the fees include taxes?
• How will I know how much I've been charged?
• Are there processing fees?

Contributions

• My employer is only contributing to my TFSA, so why do I have an RRSP account?
• What is the minimum contribution?
• How do I set up my contributions for the plan?
• How do I change or pause my contributions?
• Why is my plan not allowing me to contribute to my TFSA beyond a certain amount?
• How do I make a one-time contribution?

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Investments

• How can I view my investment details?
• Can I switch my investments?
• Can I access the performance history of the BlackRock LifePath Funds?
• What happens if I'm not sure what investment option to choose?
• What is the plan's policy on ESG or responsible investing?

Transfers

• Can I transfer in my existing TFSA, RRSP or RRIF funds to my65+?
• Can I transfer in RRSP contributions that have been made on my behalf by my spouse (e.g., spousal RRSP)?

Withdrawals

• Can I withdraw my funds before I retire?
• Can I withdraw money from my TFSA/RRSP?
• How long will it take for my TFSA/RRSP withdrawal or transfer out to be processed?

Taxes

• Do I get a tax deduction for my contributions to my65+?
• When do I receive the tax receipts for my RRSP contributions?
• Where can I find the tax receipts for my RRSP contributions?
• What happens if I join my65+ but I am no longer a resident of Canada for tax purposes?

Portability

• If I leave my employer, can I continue to contribute to the plan in the future?

Retirement

• What will I receive from my65+ when I retire?
• When can I start receiving a retirement income?
• What happens if I decide to retire earlier or later than initially anticipated? How would that impact my contributions to my65+?
• What happens to my money if I die? Is there any benefit for my spouse?